With more than 55 years of combined experience in selling and installing fireplaces of every type and model, the father and son team of Mike and Jason Pilon have a well-established reputation for meeting and often exceeding their clients’ expectations. It’s one of the reasons why they have a 4.8 star rating on Google with 182 reviews. It’s also the reason why so many of their new clients are referred to them by existing customers.

“It’s probably the most rewarding part of the job,” says Mike Pilon, who sold fireplaces in Cornwall for 31 years before moving to Orléans in 2009. “When someone says, ‘Oh, so-and-so told me I should come here,’ you know you’re doing things right, especially when you think a fireplace should last a lifetime. We don’t get a lot of repeat customers, unless they move to another house and want another fireplace.”

The biggest advantage to buying your next fireplace at Romantic, besides their selection of quality natural gas, propane, pellet and wood fireplaces or wood stoves is the fact that they do their own installation, including mantles and hearths. There are no sub-contractors involved. Their after-sale service is also second to none. In fact, Mike and Jason make it a point to check in with their customers from time to time to make sure everything is working to their standards... and the customer’s satisfaction.

The first step to buying a new fireplace at Romantic is to visit their showroom located in the Canotek Business Park. You can drop in anytime between 9 a.m. and 4 p.m. Monday to Friday and 10 a.m. to 2 p.m. on Saturday.

Since the owners are the salespeople, you will be greeted by either Mike or Jason, who will be happy to explain the pros and cons of the different types of fireplaces in meeting your needs and your budget. In most cases they will give you three options – good, better and best. The decision is then up to you. Mike can also help you design an enclosure for your new fireplace to fit into your existing decor or your new home.

After the initial consultation, either Mike or Jason will visit your home to see the room the fireplace is going in for themselves to further ensure that you are making the right purchase and to give you an accurate final quote. Once the fireplace is installed, you can enjoy it for as long as you remain in your home.

Romantic Fireplaces is located at 5380 Canotek Rd. Unit 7. To get to the Canotek Business Park exit Hwy. 174 at Montreal Road. You can also visit their website at romanticfireplaces.com.