When
Don and Netta Robertson first entered into the equipment
rental business 14 years ago, they did so with the objective
of catering to small and mid-sized contractors as well as
homeowners with a commitment to service, selection and quality.
As
a project manager in the commercial construction industry
at the time, Don Robertson experienced poor service and
a level of corporate arrogance that often exists in the
vacuum of a monopoly when dealing with rental companies
in the area. He was going to do business differently and
so Robertson Rent-All was born.
The
business was originally located on Innes Road at Jeanne
d'Arc Blvd. and then further down Innes to a larger location
near the McDonald's restaurant. Over time small contractors
and area homeowners grew to appreciate Robertson's commitment
to service to the point where visiting the store was like
going to see an old neighbour or a long time friend.
Don and Neta
Robertson have since retired, allowing their son D.J. to take
over the day to day operation of the business. Under his direction,
Robertson
Rent-All has remained unabashedly committed to its customers
who, in turn, remain loyal to the store.
"We'll
see some customers one year when they're doing a renovation
and then not see them for three or four years until they
start another project," says D.J. Robertson. "I
can't imagine doing business any place else. Orléans
has been very good to us."
It
is with that attitude and a die hard commitment to its customers
that Robertson Rent-All has been able to hold its own and
even thrive against the competition.
The
biggest difference is service. Robertson Rent-All is unique
in that they rent equip.m.ent by the hour. You can also reserve
your equip.m.ent in advance and have it delivered to your
home or site.
And
if you ever have a problem with a piece of equip.m.ent during
a job, they will come out and replace it for you if they can't
figure out what the problem is over the phone.
"We've
had the odd customer check out the competition, but they normally
come back and tell us that our customer service is number
one and we keep striving to do even more," says Robertson.
"You can't stay complacent. You have to keep trying to
do things better."
In
the effort to constantly keep improving the way they do
business, the Robertsons moved to their new location at
236 Vanguard Dr. in 2018.
The
store offers a complete line of hand and power tools including
floor sanders, nailers, generators, compressors, ladders,
lighting, welding equip.m.ent, scaffolding, landscaping
equipment, moving supplies, small tractors and even party
rentals.
To
find out how Robertson Rent-All can help make life easier,
why not drop by their new showroom at 236 Vanguard Dr. or
give them a call at 613-834-1077. It could make the world
of difference.
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CANADA DAY AT THE LEGION – Canadian Legion Branch 632 on Taylor Creek Road will be hosting a fun-filled day of family-friendly activities with music and food starting at 11 am. FREE FOR EVERYONE 
ORLEANS FARMERS MARKET every Thursday from 11 am to 4 pm in the parking lot at the Ray Friel Recreation Centre on Tenth Line Road. Shop the freshest seasonal produce, meat and dairy, baked goods, prepared foods, crafts and more while getting to know the folks who grew and made it.
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