Volume 12 Week 5

Saturday, Nov. 3


Posted Jan. 10

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Orléans Ward
Matt Luloff

Beacon Hill,
Cyrville Ward
Tim Tierney





(Posted 10:30 a.m., Oct.31)
Orléans girl receives health care advisor scholarship

By Fred Sherwin
Orléans Online

Kelsey Lett, 23, of Orléans has received a scholarship from the Institute for Healthcare Improvement in Cambridge, Mass. File photo

Kelsey Lett is a 23-year-old trailblazer who doesn’t let life with cystic fibrosis ether define or limit her.

The Orléans resident joined the Champlain Community Care Access Centre’s Patient and Caregiver Council a year ago to to help improve the home care experience for CCAC patients.

Lett was diagnosed with cystic fibrosis when she was just two and has undergone 30 surgeries and hundreds of hours of treatment in the years since.

She has come to rely on Champlain CCAC home care services on a daily basis, giving her a unique perspective as the CCAC’s first in-house Patient Engagement Advisor.

Rather than let her illness define her, Kelsey is fiercely determined to use her experiences to improve patient care for others.

She has provided valuable input on key initiatives including the development of a new Medical Supplies and Equip-ment Strategy – a key element of smooth transitions from hospital to home,

Kelsey’s participation in a pilot project that allows her to manage and order her own supplies has yielded rich insights for the organization,

For her efforts, Kelsey will be presented with the James Conway Patient and Family Advisor Scholarship at the 27th Annual National Forum on Quality Improvement in Health Care in Orlando, Florida this December.

“At 23 years old, I already have so much knowledge about how the health care system runs. I feel that Champlain CCAC staff really listen to what I have to say and we have been working together to improve services for patients and families."

Kelsey envisions a health care system that puts patients at the center.

“It’s about shifting the culture,” she explains. “We improve care only when patients, families and health professionals work together as equal partners. To-gether we’re the dream team."

The Champlain Community Care Access Centre (CCAC) is one of the largest health service providers in eastern Ontario, connecting people in the region to the care they need.

(This story was made possible thanks to the generous support of our local business partners.)


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